Facebook is one of the world's fastest growing social networking sites and facilitates some of the easiest, most comprehensive sharing strategies within any single online community. Here are some stats from the Facebook Wikipedia Page:
According to comScore, Facebook is the leading social networking site based on monthly unique visitors, having overtaken main competitor MySpace in April 2008.[69] ComScore reports that Facebook attracted 132.1 million unique visitors in June 2008, compared to MySpace, which attracted 117.6 million.[70]
According to Alexa, the website's ranking among all websites increased from 60th to 7th in terms of worldwide traffic, from September 2006 to September 2007, and is currently 5th.[71] Quantcast ranks the website 15th in US in terms of traffic,[72] and Compete.com ranks it 14th in US.[73] The website is the most popular for uploading photos, with 14 million uploaded daily.
Blogs, businesses and brands all want to get seen by those users. Today's session from Shama Hyder on Facebook Fortunes (even if, as she admitted, the term came from Mari Smith) attracted a crowd. And Shama's advice was good IF (and this if is HUGE) you ARE your company. If you and your company, business, brand etc. are one and the same, i.e. you are a public figure, artist, internet rockstar, performer, realtor, author or you own your own business that you never want to sell (along with its identity), everything Shama said is golden. Do it. Follow her advice.
***If, however, you are an employee of a company that you do not own and may not be a part of forever, I don't recommend you do it.***
Companies can use Facebook as a complement to their online and offline marketing efforts in a number of ways. I'm going to outline some of the ways I use Facebook to facilitate sharing of information about my company by our most loyal of followers as well as how to use the built-in marketing tools Facebook provides. These methods have made Facebook my company's #1 referring website since we launched the redesigned grousemountain.com last December.
A little disclosure so you understand the bigger picture for me: 50% of my traffic comes via search engines and 36% comes direct. Referring sites in total make up only 13% on average, so these numbers matter, but they're not everything. Facebook is not referring the bulk of my traffic, but Grouse Mountain is an established business with a membership component so the majority of our customers already know where to find us. We have huge brand recognition within our industry. For smaller, newer or lesser-known companies, I think the interaction you can create with Facebook can be very valuable, and that goes beyond just click-through-rate.
Facebook tools that I'll discuss include groups, fan pages, event listings, targeted social ads and share widgets. This is going to be a bit long, so please bear with me. Other tools that I'm less familiar with and will not discuss include marketplace listings, polls, applications and beacons.
Before I launch into what you need to know, I'll start by saying join Facebook. Join as a human being. Upload a photo of yourself, put in a little information, go find your friends and family members and connect with them. It's fun and you'll like it. Now that I've said that, reconsider before friending everyone you've ever heard of or met for business purposes. Again, I'm saying this as an employee of a company. It's not that I don't want to connect with some of my business contacts, but I don't want to share my personal life with everyone I know and I DO want somewhere to share my personal life with my friends. Not only that, but my friends don't really care what I'm up to at work though most of them understand I will occasionally spam them with the latest thing I'm working on. They understand, though... they're my friends. My real friends. Well, most of them are.
Building Facebook Groups for business conversations
Facebook Groups are mini communities centred around a specific topic. When you build a group, your personal profile is listed as the creator. This is where people will be able to see who you are and, if you've left your profile open at all, a little about you (more on profiles at the end). I think the best use of groups is for something that's ongoing (best not to build a group for a one-time event - there are event listings for that) but maybe not your entire corporate identity.Groups are great for specific promotions, products and shared experiences. One of the ways I have used Facebook Groups is with our Build Your Own Park project, where we decided to engage our terrain park riders to tell us what features they wanted to see in the park and how they thought it should be set up. For more ideas, just Google "innovative Facebook groups".
Facebook Groups allow users to share without hesitation. They can blast it out to everyone on their friends list with one click. This is the fastest way to share info if the info is worthy of sharing. Groups include photos, posted items, discussion boards and walls; each item can be removed as the administrator sees fit or set to 'admin only', which means users can't post items (that's a strategic decision you need to make depending on your goals). They aren't customizable with applications (yet) but allow for multiple editors and you can message all members direct to their inbox. The only downside here that I know of, is that groups are limited to 5000 members (that I didn't know - heard it from Shama Hyder; my groups have been more niche than that so I've never reached the threshold).
Building Facebook Fan Pages promotes identities
Fan Pages are ideal for many companies, celebrity personalities or specific products or product lines. Two very important things to note with regards to fan pages:1) People cannot share fan pages to their entire list of friends
Promoting a fan page is harder than a group - you need to put more effort into getting the word out. The only sharing mechanism is for posting to profile (where the item shows up under someone's posted items) or sending to a friend as a message (it arrives at the friend's inbox, but can only be sent to 10 friends at one time). And, while your friends will get a note in their news feed when you become a fan of any particular Fan Page, this sharing limitation makes Facebook Fan Pages much harder to grow.
2) Fan Pages include a mandatory 'Reviews' application
With the Reviews application, people are free to review your product and the reviews cannot be taken off a fan page. If no one reviews it, great, no reviews. If they do and they didn't like your product, tough. You can, however, set the reviews to only show based on a person's friends i.e. if I visit the page I see only reviews written by my friends but even when that option is exercised, I can always click 'see all' and get the rest if I want them.
Fan pages don't limit membership and include discussion boards, a wall, posted items, photos, videos and many applications can now be added to fan pages, which makes them way more customizable. Also, if you're a blogger or internet rockstar, or you have a corporate blog, you can use the Notes application to import each entry as a note so each time you post to your blog, your fan page gets updated. This is not an option with a group.
One of the benefits to larger companies that may have multiple administrators (or employee turnover, for that matter) is that when the administrator posts anything on the page it posts it from "Fan Page Name" instead of from your personal profile. If you have multiple people administering a page the fans can't tell who did which part. This can be good or bad and I'll leave it to you to weigh the pros and cons for your company. One point to note: If you comment on a note in your own Fan Page, the comment WILL show up from your personal profile. So when you write the note, it's the corporate identity and when you write a comment on that note, it will show up as your own.
You can message all fans, but it goes in an area called 'updates' within the message centre (click on your inbox and you'll see a tab for updates) rather than the actual message inbox, so it really comes in as a 'marketing' type message. That isn't all bad, though, because most people only become a fan of companies and people they really want to hear from and, as many have said before me, people don't want to be friends with companies anyway. When a new update is sent, the user gets a notification and link on their home page when they log in.
Using Facebook Event Listings to promote events
Event listings are exactly what they sound like. Use Facebook Event Listings to create and share event information surrounding a single date (I'm not a fan of using these for multi-day events because they don't show up as "upcoming" once the start date passes). Events can be structured in such a way so you can show the invitation list, see how many people have been invited and who they are, how many people haven't responded, how many people have RSVP'd yes and how many declines you get. People can share events to their entire list of friends or post to their own profile.An example of an event listing on Facebook is The TechSet Presents: Poolside in Vegas though in this case they chose to show only 'yes' responses and 'maybes' (sometimes it's better not to show how many people declined - again, a strategic decision). Events use photos, videos, posted items and walls and all of these items can also be removed or set to 'admin only'. You can also set events to private, public, invite only or open so anyone can invite anyone else. Lots of options here.
Note: You can post an event as an individual or as a business with a Fan Page. If you post it from the Events link on your home page you will be considered the host. If you post it from within a Fan Page, the company/identity name will be the host.
Facebook's targeted social ads are simple to use
Facebook has made placing ads so simple, anyone could do it. Now, it's not appropriate for everyone, but most B2C companies can find value here. In fact, after this, I'll probably devote an entire blog entry to targeted Facebook social ads. Very cool stuff.
Facebook ads are the small ads that appear on the right hand side of a person's profile pages (see sample, right). With the new Facebook design, users are now served up two ads on almost every page they visit (except their home/news-feed page). Those ads are served up based on carefully selected targeting options; often they're so well targeted I love getting them because they're entirely relevant to me! With Facebook social ads you get a tiny headline (25 characters), a tiny photo (110 x 80px), and a very small space for copy (~135 characters with spaces). These need to be written with the precision and skill of text search ads, but Facebook gives you all the metrics to see which ones are more effective so you can switch out the less effective ones (though it doesn't do it automatically like Google does).You can target by geographic region, gender, age, marital status, education level, sexual orientation, workplace and keyword. Most of these are self-explanatory; workplace and keyword are very interesting. While I've never targeted ads based on workplace, this has huge implications for HR professionals and B2B companies. Many large organizations have Facebook networks devoted to their employees; these are part of the targeting criteria. For instance, you could target employees of Intel, Microsoft, Google, Buzzlogic, or any number of other organizations - there are hundreds to choose from.
Keyword targeting, however, is where you can fine tune after you get past all that demographic info. You can target people by any keyword they may have put in their profile, be it a favourite band, movie, sport, religion, book, interest, activity or cause. Anything anyone may have included in their profile is game. Furthermore, you can also add social actions to your ads: You can choose to have your ad served up, whenever possible, with a photo of a friend who is a fan.
Example: My Grouse Mountain ad is getting served up to Bob and Bob is friends with Joe. Joe is a fan of Grouse Mountain's Fan Page. Because of that, Bob gets that ad with Joe's photo and a note saying "Joe is a fan of Grouse Mountain". That makes it all that much more relevant because now when Bob sees it he thinks "hey, Joe is a fan, let me check it out..." See how that works?
You can buy Facebook Social Ads on a CPC or CPM basis and even my most targeted campaigns have worked out to roughly $0.30/CPM or around the same per click. You set your daily maximum and your time parameters and start the campaign. I could also get into the whole strategy aroud where your ads are linking, but I won't. I'll just say I think in most cases I think it's better to send the ad clicks to your website rather than your Facebook page, group or whatever.
Facebook Share widgets promote your web content
Finally, Facebook has a widget that's easily added into any web page that allows a person to send the page to their profile as a posted item. I am going to start this section by saying I can't find the share code on Facebook anymore... it seems they aren't promoting this as an option any longer, however, it still works (probably because many have used it when it was promoted). They also, incidentally have a bookmark for this too. This code (pardon me if it's messy - I'm not a coder), embedded in your page, will allow your customers to post the page to their profile:
And it will look and work like this:
Share on Facebook
Note: It can be a little trickier with a blog entry because the URL inside the code must be the exact code of the page you want to share, so presumably that's the post permalink. You will need to either know exactly what that permalink is ahead of time to put it in there, or go back and edit it once the permalink is generated.
About Facebook Profiles and Privacy
You can control the privacy level on just about every item of your profile - your contact info, your 'about' info, your employment info, education info, interests, photo albums, videos etc. based on who you want to see what. As a corporate person who has a private life, I highly recommend you consider who can see what. Any portion of your profile that you leave open to everyone, or your network, or friends of friends can, well, be seen by those groups of people. You can pick and choose who can see what and I highly recommend you take some time to get to understand these privacy settings. I can't begin to explain them all here. If business networking is important to you, leave a limited profile available to everyone and use the messaging feature to communicate. You don't have to be friends with someone to message them back and forth, but if you're not friends it's harder to keep track of them - there isn't a non-friends contact list option. Once you've set up whatever you want public (either entirely public to the world or public to your network/geographic location), set the rest to 'friends only'. Then, when someone tags you in a photo at the bar or doing something you'd rather your business contacts didn't see, there's no fear. You can choose to have some stuff available to 'friends of friends' in case you want old friends to find you - education info for instance. You can choose to put your home address and telephone number on your profile and make it visible only to your friends or even to selected people. Again, so many options here so go and have a solid look through the privacy section - you'll find it at the top right of every page you see.With that, I'll leave you to digest the above info. If anyone has any additional feedback, ideas, comments, or just wants to tell me they think I'm plain wrong, feel free to leave a comment. Alternatively, if you'd like me to go into further depth with any of the above topics, let me know and I'll do that too. I'd love to hear from others who are using Facebook as well; I'm one of the crazy fans who leaves it open all day so I can see what's going on there. At the same time, please don't be offended if I don't accept your friend request. As I said, I use Facebook almost exclusively for personal relationships, so if you'd like to connect professionally, please follow me @seeking_balance on Twitter (I'll more than likely follow you back), connect with me on LinkedIn, or find my friendfeed and connect with me that way.
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